As each garment is handmade and individually hand-dyed to order by local artisans, we currently only accept exchanges. All exchanges are subject to review and must be returned as shipped, with tags on, and in perfect unworn condition, postmarked within 7 days of the delivery date.
Please note: Shipping and duties fees are non-refundable.
We do not offer returns/exchanges on orders placed outside of the U.S. or Mexico at this time.
All sale items and custom orders are FINAL SALE.
How do I exchange my purchase?
In the event you are not completely elated with your items, please notify us as soon as possible so we can work together to find the perfect design, color, fit, etc. for you!
Once you decide on the product you would like in exchange for your purchase, we will provide you with a return shipping address. Once your return is reviewed and processed, we will ship your replacement item. Again, all exchanges are subject to meeting our quality control standards. KASIA KULENTY has the right to refuse any product that does not pass our internal review.
If you received a faulty item:
Each of our garments is quality tested by a rigorous inspection prior to shipping. Due to the fact that each of our designs is handmade to order by skilled artisans, some irregularities in color and detailing may occur and are part of the appeal of supporting hand-crafted slow fashion brands.. That said, if by the rare chance you feel you have received a faulty item please contact us immediately.